Frequently Asked

Questions

What are the rental hours?


12pm - 12am for a normal rental or 10am - 12am with the Keystone Package.




Can I have my ceremony on-site and is there an additional fee?


Yes! Your ceremony is included as part of the Keystone Package or you may purchase it seperately for $700. This includes set up/tear down of chairs and a room flip if necessary.




What if it rains during my ceremony?


If weather conditions do not allow for a outdoor ceremony, it can be moved indoors.




Are there outdoor ceremony options?


Yes. We have 300 chairs for outdoor ceremonies and we have indoor options too.




Do you provide plates, cups, silverware, or utensils?


No, it is the responsibility of your caterer to provide these. Please make sure your caterer does as some do not provide them.




Is there a food or beverage minimum?


No.




May we bring in our own alcohol?


No. All alcohol must be purchased through Keystone Weddings & Events. Please remind your wedding party and guests that no outside alcohol can be brought into the venue. Doing so may result in the loss of your damage deposit.




Are there any restrictions on decorations? Do you allow candles?


Wall fasteners (tape, screws, tacks, nails, staple, glue), glitter, confetti, silly string, fake snow, birdseeds and similar items are not allowed. Candles may be used but must be enclosed in glass container with the flame protected on all sides at least 2 inches around the flame and must be approved by the event manager.




Is there air conditioning and heat?


Yes, both are available.




Can vehicles be left overnight?


Absolutely! We want to ensure you and your guests have a safe ride home.




What is your cancellation policy?


In the event that you need to cancel your reservation, we ask that you provide a written request as early as possible. You will not need to pay any outstanding balances, but any amounts already paid will not be refunded.




When do I have to remove my belongings and decorations?


All belongings and decorations brought in must be taken out by the end of your rental period.




Is security required?


A professional security guard is required for events with 250 or more in attendance.




Is there a damage deposit?


Yes, we require a $1,000 damage deposit that is seperate from your rental fee. If there are no damages/violations of the contract, the deposit will be fully refunded.




May we choose our own caterer?


You’re welcome to choose a professional caterer as long as your caterer is licensed and insured. Your caterer must have serving and cleaning staff. Food clean up can be purchased if your caterer does not provide it.




Is there a food prep area?


Yes, there is a food prep area. You and your caterer are welcome to use our designated prep area.




Can we come in early to set up?


The venue will be open during your designated start time. Any other arrangements must be confirmed but may not be guaranteed.




Are pets allowed?


Pets are only allowed for outdoor ceremonies. They are not allowed inside the building.




How do I reserve my date?


In order to reserve a date, you must complete the rental agreement and pay the booking fee. The fee is non-refundable and will be applied to your rental balance.




Are there any additional costs or fees to consider?


An alcohol and sales tax of 9.375% and gratuity fee of 20% will be added for any preorder alcohol beverages.




When can I schedule my rehearsal?


Your rehearsal day may be scheduled up to two weeks prior to your event. You are allowed 1 hour for rehearsal.




What forms of payment are accepted?


Cash, checks, money orders and cashier's checks are acceptable. Card payments will be charged a convenience fee of 3% of the amount paid.





Address:

12169 Keystone Avenue N

Hugo, MN 55038

©2020 Keystone Weddings & Events